Ukrainians will be able to receive compensation for poor quality services for the supply of
Ukrainians will be able to receive compensation for poor quality services for the supply of
© UNIAN
The national Commission approved the guaranteed standards of service quality for electricity.
Soon the Ukrainians will have the right to require suppliers of electricity compensation for untimely or poor services rendered. “Fines” will vary from 50 to 400 UAH.
Yesterday, October 18, the national Commission exercising the state regulation in energy and utilities, at its meeting adopted the “Procedure for ensuring service quality standards for electricity supply”. This document stipulates that consumers will have the right to demand from the utility’s compensation for substandard services.
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Guaranteed standards of service quality for electricity will come into force after registration in the Ministry of justice.
“This is a very important decision that the Commission had adopted before the entry into force of the law on the regulator. Note that because of the need approval and state registration is spent additionally at least 2-3 months. The adoption of the law on the regulator will help to achieve functional independence and timeliness for decision-making, to data consumers”, – said the Chairman Dmitry NKREKU wolf.
Standards for guaranteed quality of service for electricity and the amount of compensation for failure to comply with:
The type of service
Standard
The amount of compensation (excluding VAT), UAH
From the date of entry into force of the order until 31.12.2017
From 01.01.2018
The results of the Treaty of accession and technical conditions, including:
for standard connection
5 working days
100
200
without the consent of the owner (user) of the main utilities (acquisition, which is not standard)
15 working days
100
200
if necessary, their coordination with the owner (user) of the main utilities (acquisition, which is not standard)
30 working days
100
200
Connect customer electrical installations to electrical networks (standard connection), including:
without the need of terminating the supply of other consumers
5 days
100
200
if necessary, the termination of power supply of other consumers
10 days
100
200
Connection electric installations of the customer to electric networks (accession, which is not standard), including:
without the need of terminating the supply of other consumers
5 days
200
400
if necessary, the termination of power supply of other consumers
10 days
200
400
The connection of the electrical consumer after disconnection (except for population)
5 working days
100
200
The restoration of consumers ‘ power supply after elimination of violations and payment of a consumer debt, the costs of re-connection and for damages caused to the energy supplier (for the population), including:
in the cities
3 working days
100
200
in rural areas
5 working days
100
200
Restoration of electricity after power interruption
24 hours
100
200
Providing for consideration of the draft contract for the supply of electrical energy, including:
for consumers (except the population) with a connected load up to 150 kW
7 working days
50
100
for consumers (except the population) with a connected load of 150 kW and more
14 working days
100
200
Technical verification of the cash account (except for population)
20 days
100
200
A written request from the consumer
a month
100
200
The examination of the metering device (for the population)
20 days
100
200